SHIPPING

All physical items are shipped via Royal Mail (UK shipping only). Please allow up to a week for processing and shipping, although items are usually shipped as soon as possible. Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, we'll do everything we can to resolve the situation. If an item is damaged during shipping the seller will not be held responsible, but we'll do our best to resolve the situation.

RETURNS

Returns are accepted for a full refund of the cost of the product (physical items only). All returns must be shipped back in their original packaging, including any extras shipped along with the order. You will be responsible for the cost of return shipping and the refund does not include the cost of originally shipping the order to you. We do not offer exchanges.

For downloads – we do not offer returns, refunds or exchanges. Downloads must not be sold/distributed to anyone other than the original buyer.

PRIVACY POLICY

This policy tells you how we use personal information collected at this site. Please read this privacy policy before using the store section of the site or submitting any personal information. By using the store, you are accepting the practices described below. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Information:

We collect personally identifiable information, like names, postal addresses and email addresses when voluntarily submitted by our visitors. The information you provide is used to fulfill your order. This information is only used to fulfill your specific request.

Distribution of Information:

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security:
Your personally identifiable information is kept secure. Only we have access to this information.

Privacy Contact Information:
If you have any questions, concerns, or comments about our privacy policy you may contact us using the email address below:

info@shutterboxfilms.co.uk

*We reserve the right to make changes to this policy. Any changes to this policy will be posted above.